1. Who We Are
NeverColdCall ("we", "us", "our") is an Australian lead generation service that provides qualified leads and booked appointments to property investment professionals. This policy explains how we collect, use, and protect your personal information.
2. Information We Collect
When you use our website or application form, we may collect:
- Name, email address, and mobile phone number
- Business information provided in our application form (role, team size, lead generation preferences, budget)
- Phone verification data (SMS one-time passwords)
- Device information (device type, browser, operating system, timezone)
- Network information (IP address, approximate location, internet service provider)
- Referral and attribution data (UTM parameters, referring URL, landing page)
- Advertising identifiers (Meta Pixel cookies, click IDs)
- Usage data and analytics (pages visited, actions taken)
3. How We Use Your Information
- To process and respond to your application
- To verify your identity via SMS
- To contact you about our services
- To measure and improve our advertising effectiveness
- To analyse website usage and optimise user experience
- To comply with legal obligations
4. Cookies & Tracking
We use the following tracking technologies:
- Meta Pixel — to measure ad performance and deliver relevant advertising. This sets cookies including
_fbc and _fbp. - PostHog — for product analytics and understanding how visitors interact with our site.
You can control cookies through your browser settings. Disabling cookies may affect site functionality.
5. Third-Party Services
We share information with the following service providers:
- Twilio — SMS verification
- Meta (Facebook) — advertising and conversion tracking
- PostHog — analytics
- Cal.com — appointment scheduling
- Neon — database hosting
- IPinfo — IP geolocation
We do not sell your personal information to third parties.
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfil our legal obligations. You may request deletion of your data at any time by contacting us.
7. Your Rights
Under the Australian Privacy Act 1988, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
8. Data Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, and disclosure. Data is transmitted over encrypted connections (HTTPS) and stored in secured databases.